82 Game - Privacy Policy

Information We Collect

Information you provide directly

When you register an account on 82game.in.net, make a deposit, request a withdrawal, or contact our support team, we collect personal information including your full name, date of birth, email address, mobile number, and billing details. To comply with our KYC obligations, we may also request identity documents such as your Aadhaar card, PAN card, voter ID, or passport, along with proof of address.

Information collected automatically

Each time you visit or use our platform, we automatically gather technical data such as your IP address, browser type and version, device identifiers, operating system, and session activity logs. This information is collected through first-party cookies and similar tracking technologies and is used to maintain platform security, personalise your experience, and diagnose technical faults.

Transaction and payment data

We retain complete records of all financial activity linked to your account, including deposits processed via PhonePe, Google Pay (GPay), BHIM, UPI, net banking, and debit or credit cards, as well as withdrawal requests and full bet histories. This data is kept for regulatory, audit, and fraud-prevention purposes in line with Indian financial regulations and platform licensing requirements.

How We Use Your Information

Service delivery and account management

We use your personal data to set up and manage your account, verify your identity, process transactions, and provide access to the full range of games available on 82 Game. Accurate data is essential to the delivery of our services, without it, we cannot guarantee the security of your account or the accuracy of your transaction records.

Legal and regulatory compliance

Applicable laws require us to collect, verify, and retain specific personal data. These obligations include anti-money laundering (AML) screening, know-your-customer (KYC) checks, responsible gambling monitoring, and financial reporting. Where legally required, we may disclose information to regulatory authorities, tax agencies, or law enforcement bodies in India or other applicable jurisdictions.

Fraud prevention and platform security

We analyse account activity to detect and prevent fraudulent transactions, unauthorised logins, collusion, and other prohibited conduct. Automated systems flag unusual patterns for review by our security team. These measures protect our users and preserve the integrity and fairness of the 82 Game platform.

Marketing and promotional communications

Where you have given consent, we may contact you by email or SMS with personalised offers, bonus promotions, and platform announcements from 82 Game. You can withdraw consent at any time by using the unsubscribe link in any marketing email or by updating your notification preferences within your account dashboard.

Your Rights

Access, correction, and deletion

You have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccuracies, and to request erasure of your data where we are not legally required to retain it. Submit a request by email and we will respond within 30 days of verifying your identity. We may need to confirm your identity before actioning any request.

Data portability and restriction of processing

You may ask us to provide your data in a structured, machine-readable format for transfer to another service. You also have the right to request that we restrict how we process your data while a correction or objection is being assessed. Where our processing is based on consent alone, you may withdraw that consent at any time without affecting any processing that took place beforehand.

Complaints and escalation

If you believe we have not handled your personal information in accordance with applicable law, you may lodge a complaint with the relevant data protection authority in India. We ask that you contact us directly in the first instance so that we have the opportunity to resolve your concern promptly and fairly.

Contact Us

How to reach us

For all privacy-related queries, email us at [email protected]. We aim to respond to all requests within 5 business days. Please include your registered email address and a brief description of your query so we can assist you efficiently.